Terms and Conditions

Terms and conditions

These terms and conditions contain legal information related to this site, the Consumer Contracts Regulations and your contract to purchase. If you have a question about ordering, delivery, or any other aspect of our service please email enquiries@alexander-wines.co.uk

Who we are

This website is owned and operated by:

Alexander Wines Ltd

32 Glasgow Road

Blantyre

Glasgow

G72 0JY

Tel: 0141 882 0039
E-mail: enquiries@alexander-wines.co.uk

Our VAT number is GB 253 5622 11. Our Company Registration number is SC418802 and our AWRS number is XTAW00000107513.

Prices

Unless otherwise stated, all prices include UK duty and VAT.

Prices apply only to orders placed online and may differ from those offered through other channels. Any promotions advertised on this website may not be available through other channels.

We reserve the right to alter prices and promotions at any time without notice.

Although we attempt to ensure prices are accurate at all times, errors sometimes occur. We will not be obliged to fulfil orders for items that are priced incorrectly.

Stock

Although we attempt to ensure stock levels are accurate at all times, errors sometimes occur. We will not be obliged to fulfil orders for items which are unavailable.

We reserve the right to substitute wines for another vintage of the same wine or an alternative wine of equal or greater value. If you are unhappy with any substitutions you receive we will arrange collection at our cost.

Ordering

Our minimum order value for free delivery is £55. If below this amount, the order can be delivered by carrier at a £9.95 charge. Orders can be collected from our warehouse if this is chosen at check out. You must be of legal drinking age in your country of residence (18 in the UK) to order on this site.

When you place an order online you receive an email with the details. This acknowledges that your order has been received but not confirmed. Confirmation is subject to stock, payment, description and price verification and validation. Once this has been carried out, we send you a despatch confirmation email, and at that point your contract to purchase is complete. If there are any problems, we will contact you. We reserve the right to cancel any order at any time until the contract to purchase is complete.

We will cancel any order that fails our credit card fraud checks, or on the advice of our payment provider, the issuing bank or the cardholder. If an order is shown to be fraudulent, we will inform the police and cancel any further orders by the same customer.

We only accept orders for delivery to physical addresses. We do not accept orders for delivery to P.O. boxes.

Delivery

All deliveries must be signed for by an adult of legal drinking age in the destination country (18 in the UK).

Although we make every effort to ensure orders are delivered on time, all delivery dates and times are only estimates and not guarantees.

In the event that your order or part of your order is broken in transit we will issue a refund for the broken items. Should your order arrive damaged you may either refuse the entire delivery or note down the damage with the delivery driver when receiving the goods. If you sign for the goods without doing this, it will be assumed they have been received in good condition.

In the event that the wrong products are delivered to you we will replace them (provided we can still supply the product(s) from stock) or have them returned to us and issue a refund. You will not be liable for any additional delivery charges.

If you order for collection from our warehouse you must bring photographic ID and the card used to pay for your order. Without these, we will not release it. If you do not pick your order up within one month of purchase, the order will be cancelled, the stock will be returned to our warehouse and you will be refunded.

UK Consumer Contract Regulations Cancellations

Under the UK’s Consumer Contracts Regulations, you have the right to cancel your entire order and receive a full refund, including for the original delivery charge, for up to fourteen days beginning from the day on which you receive the goods. To exercise this right, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. You must then arrange to have the goods returned to us at the above address. If we can collect the items from within our main delivery area, one of our vehicles will collect free of charge on request. Outside that area, you will be liable for the cost of the return via carrier. You are required to take reasonable care of the goods while they are in your possession such that they are returned to us in a saleable condition. Your refund will be issued via your original payment method.

Returns

If you wish to return a purchase to us, we will exchange it, issue a credit or refund you. You must return the items within 35 days of delivery and are required to take reasonable care of the goods while they are in your possession such that they are returned to us in a saleable condition. If we can collect the items from within our main delivery area, one of our vehicles will collect free of charge on request. Outside that area, you will be liable for the cost of the return.

Corked & otherwise faulty wine

If we verify that a wine you buy from us is corked or otherwise faulty we will issue a credit on return of the bottle in question. To qualify for a credit the wine must have been purchased within the last six months and not damaged or improperly stored. If you suspect a problem, reseal the wine in the bottle and contact us within 48 hours. We may then make arrangements to have the bottle returned to us for testing.

All credits for corked or otherwise faulty wine are issued at our sole discretion.